How to add a user and a unique door lock code

Step 1: Tap the Control4 app on the Home screen to open

Step 2: Tap the Security icon

  • Note: This will only be visible in a Room where a smart lock is located
  • In the next window, tap on the 'Locks & Sensors' icon 

Step 3: In the Locks & Sensors window, you will see all the doors and sensors and all the statuses for each


To lock and unlock a specific lock

Step 1: Once in the Locks & Sensors window, simply tap on the lock icon of the specific door to lock or unlock

  • The icon will change from locked and unlocked to indicate the status of the lock


Managing the Use of the Lock

Step 1: Tap and hold the specific lock looking to manage

  • A pop up window with Options will appear

Step 2: Select 'Manage Lock'

  • When this screen opens, you will be able to see all the users that have unique codes, view the history of when this lock was locked and unlocked and configure settings


To Add a User to a Specific Lock

Step 1: Select User on the left of the task bar; then tap on the '+' sign on the top right hand corner

Step 2: Type a User name

Step 3: Enter a code using the on screen keypad and click the check mark on the lower right corner

  • To see the code created, tap on the 'Eye' icon on the right
  • Make sure 'Access' is set to ON so that the code will work
  • When you want the code to stop working, turn 'Access' OFF
  • Under 'Restrictions' you can manage the dates and times you want the code to work
  • When completed with setup, tap on the check mark in the top right hand corner

To Prevent Someone from Creating or Editing Codes

Step 1: Select Settings on the right of the task bar; tap on App Admin Code

Step 2: Enter a code using the on screen keypad that would be required to be entered to make changes to users

  • Note: You will be required to type in this code the next type you access the Locks Management screen

See video to take you through step by step instructions.